false [{"type":"Block","label":"start","items":[{"cardType":"list","cardLength":3,"type":"Say","value":"Have you visited Council or any of Council\u2019s community facilities in the last 12 months?"},{"type":"ReceiveOption","param":"visit_council","options":[{"key":"Yes","value":"Yes","ogKey":"Yes"},{"key":"No","value":"No","ogKey":"No"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"visit_council","cases":[]},{"cardType":"list","cardLength":3,"type":"Say","value":"How do you choose to engage with Council\u2019s Customer Service team? (Select as many that apply)"},{"type":"ReceiveOption","param":"hdc_engagement","options":[{"key":"Phone","value":"Phone","ogKey":"Phone"},{"key":"In Person","value":"In Person","ogKey":"In Person"},{"key":"Email","value":"Email","ogKey":"Email"},{"key":"Social Media","value":"Social Media","ogKey":"Social Media"},{"key":"Facebook Messenger","value":"Facebook Messenger","ogKey":"Facebook Messenger"}],"randomizeOrder":false,"multiSelect":true},{"type":"For","match":"hdc_engagement","cases":[]}]},{"type":"Block","label":"customerservices","items":[{"cardType":"csat","cardLength":3,"type":"Say","value":"How satisfied are you with Council\u2019s Customer Service?"},{"type":"ReceiveOption","param":"customer_service_csat","options":[{"key":"5","value":"Very Satisfied","ogKey":"5"},{"key":"4","value":"Satisfied","ogKey":"4"},{"key":"3","value":"Neutral","ogKey":"3"},{"key":"2","value":"Unsatisfied","ogKey":"2"},{"key":"1","value":"Very Unsatisfied","ogKey":"1"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"customer_service_csat","cases":[]},{"cardType":"csat","cardLength":3,"type":"Say","value":"How satisfied are you with Council\u2019s responsiveness?"},{"type":"ReceiveOption","param":"responsiveness_csat","options":[{"key":"5","value":"Very Satisfied","ogKey":"5"},{"key":"4","value":"Satisfied","ogKey":"4"},{"key":"3","value":"Neutral","ogKey":"3"},{"key":"2","value":"Unsatisfied","ogKey":"2"},{"key":"1","value":"Very Unsatisfied","ogKey":"1"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"responsiveness_csat","cases":{"3":[{"type":"Jump","label":"contact_council"}],"4":[{"type":"Jump","label":"contact_council"}],"5":[{"type":"Jump","label":"contact_council"}]}},{"cardType":"question","cardLength":2,"type":"Say","value":"Tell us about your experience and how we could do better next time."},{"type":"ReceiveText","param":"dissatisfied_response"}]},{"type":"Block","label":"contact_council","items":[{"cardType":"csat","cardLength":3,"type":"Say","value":"How satisfied are you with the ways you can contact Council?"},{"type":"ReceiveOption","param":"contact_council_csat","options":[{"key":"5","value":"Very Satisfied","ogKey":"5"},{"key":"4","value":"Satisfied","ogKey":"4"},{"key":"3","value":"Neutral","ogKey":"3"},{"key":"2","value":"Unsatisfied","ogKey":"2"},{"key":"1","value":"Very Unsatisfied","ogKey":"1"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"contact_council_csat","cases":[]}]},{"type":"Block","label":"lims_property","items":[{"cardType":"list","cardLength":3,"type":"Say","value":"In the last 12 months have you requested information for a Land Information Memorandum (LIM), property file or Local Government Official Information and Meetings Act (LGOIMA) request?"},{"type":"ReceiveOption","param":"info_request_yn","options":[{"key":"Yes","value":"Yes","ogKey":"Yes"},{"key":"No","value":"No","ogKey":"No"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"info_request_yn","cases":{"No":[{"type":"Jump","label":"personal_info_access"}]}},{"cardType":"csat","cardLength":3,"type":"Say","value":"How satisfied were you with official and\/or personal information you requested."},{"type":"ReceiveOption","param":"info_request_csat","options":[{"key":"5","value":"Very Satisfied","ogKey":"5"},{"key":"4","value":"Satisfied","ogKey":"4"},{"key":"3","value":"Neutral","ogKey":"3"},{"key":"2","value":"Unsatisfied","ogKey":"2"},{"key":"1","value":"Very Unsatisfied","ogKey":"1"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"info_request_csat","cases":[]},{"cardType":"csat","cardLength":3,"type":"Say","value":"How satisfied were you with the ease of access to official and\/or personal information and records?"},{"type":"ReceiveOption","param":"access_csat","options":[{"key":"5","value":"Very Satisfied","ogKey":"5"},{"key":"4","value":"Satisfied","ogKey":"4"},{"key":"3","value":"Neutral","ogKey":"3"},{"key":"2","value":"Unsatisfied","ogKey":"2"},{"key":"1","value":"Very Unsatisfied","ogKey":"1"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"access_csat","cases":[]}]},{"type":"Block","label":"personal_info_access","items":[{"cardType":"question","cardLength":2,"type":"Say","value":"What could we do to improve your experience?"},{"type":"ReceiveText","param":"comment"}]},{"type":"Block","label":"option_for_joke","items":[{"cardType":"list","cardLength":3,"type":"Say","value":"Before you go, want to hear a joke?"},{"type":"ReceiveOption","param":"joke_option","options":[{"key":"Yes!","value":"Yes!","ogKey":"Yes!"},{"key":"Okay....","value":"Okay....","ogKey":"Okay...."},{"key":"Definitely not.","value":"Definitely not.","ogKey":"Definitely not."}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"joke_option","cases":{"Definitely not.":[{"type":"Jump","label":"finish"}]}},{"cardType":"list","cardLength":3,"type":"Say","value":"What does a lemon say when it answers the phone?"},{"type":"ReceiveOption","param":"joke","options":[{"key":"Tell me!","value":"Tell me!","ogKey":"Tell me!"},{"key":"I regret this already...","value":"I regret this already...","ogKey":"I regret this already..."}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"joke","cases":[]},{"cardType":"message","cardLength":1,"type":"Say","value":"Yellow!"}]},{"type":"Block","label":"finish","items":[{"cardType":"message","cardLength":1,"type":"Say","value":"Kia ora, thanks for completing our survey. Kia pai t\u014d r\u0101 - have a nice day!"}]}] [{"key":5,"value":"Very Satisfied"},{"key":4,"value":"Satisfied"},{"key":3,"value":"Neutral"},{"key":2,"value":"Unsatisfied"},{"key":1,"value":"Very Unsatisfied"}] {"referrerUrl":"https:\/\/asknicely.com\/customer-referral\/?company=Horowhenua_District_Council&utm_source=survey&utm_content=horowhenua_district_council&version=cxui&utm_campaign=ansurvey_referral","nobranding":false,"slug":"05qfkj3nz82j","logo":"\/brand\/EPus3Hig2Y7RvoJjCnR_ViFbwuJKduVG3aIkJMGDzjI9eAMJo1rMTxN3pctDF-HM\/1651692808\/logo.png","avatar":"\/client\/start\/avatar\/avatar_1651692813.7839.png?1651692819","answer":3,"rating":"none","inapp":false,"name":"","firstname":"","isFiveScore":false,"questionType":"nps","template":"23","version":39,"reviewlink":"https:\/\/horowhenuadistrictcouncil.asknice.ly\/review\/05qfkj3nz82j","disableConfetti":false,"labelLeft":"0 - Not great","labelRight":"10 - Amazing!","has_christmas":"0","conversationSlug":"x2q31qls5gzw"} "6Lcj_LAaAAAAANe-IOBMq-mpjtpwJB2Fbqbcnqaz" true false null true